We accept returns & refunds for both a change of mind request and a warranty claim.Return Details
- Returned items will be checked by one of our specialists to ensure they meet the criteria set out in this returns policy.
- Returned products must be sent back in the new condition you received it in.
- Refunds will be processed within 14 days of us receiving the returned item, using the same method of payment used for the original purchase. Credit & debit card refunds must be made to the card used for the original purchase.
- Please be aware that direct refunds can take up to five days to appear in your bank account depending on who you bank with. We are unable to offer any refund without a valid receipt. This does not affect your statutory rights.
Cool Performance cannot be held responsible if a customer inputs any incorrect address details on their order, which causes the item to be delivered incorrectly. The customer assumes full responsibility for all delivery details supplied at point of order. Unfortunately, due to the speed at which we process orders, it’s not possible to change the delivery address once an order has been placed. If you ordered within the last hour it may be possible for your order address to be updated so do get in touch with our customer service as soon as possible.
If you would like to cancel your order, please email firstname.lastname@example.org with the word “cancel” and your order number in the subject line and one of our customer service agents will look into this for you.
If you miss your delivery, the courier will attempt another the following day. If you miss two redelivery attempts, the items will be returned to our warehouse. If the driver has issues delivering to your address, it’ll be marked on the tracking information page. If you find that this is the case, we recommend contacting the courier directly, using your tracking number for reference.