Shipping Terms & Conditions
Shipping Terms and Conditions
1. What these terms cover.
These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.
Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or that they require any changes, please contact us to discuss.
2 Information about us and how to contact us
Cool Performance Limited (company number 10989255) (we and us) is a company registered in England and Wales and our registered office is at New Farm Offices, Hartlake, Glastonbury, Somerset, United Kingdom, BA6 9AB. We operate the website www.coolperformance.com
To contact us e-mail info@coolperformance.com
If we need to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. When we use the words "writing" or "written" in these terms, this includes emails.
3 Shipping and Returns
The vast majority of orders are dispatched within 1 UK working day from cleared funds, however large orders or items which require manual assembly may take slightly longer. We will inform you if this happens. All items in the web shop showing in stock are actually in stock.
4 International Shipping
Orders to destinations outside the United Kingdom are normally dispatched via UPS or it will be with a similar courier. Click the ‘Estimate Shipping’ button in the shopping cart to view the shipping option costs. Shipping cost depends on the total weight of the goods.
For our Formula, GT and E Sport Simulator, shipping is a door to door service. The pricing of shipping is an estimate until a firm quote is put in place from our shipping provider.
Typical Delivery times
For all purchases made outside of the UK please allow up to 3 working days for shipment tracking numbers. This is due to paperwork and processing time required for overseas shipments.
Europe - DHL or Similar Courier: 1-3 Working Days
USA and Rest Of World: DHL or Similar Courier 1-5 Working Days
*For international orders please allow time to clear customs. (This can take up to 7 additional days. Total delivery time can be up to 10 days.
All products are dispatched within 3 days of ordering unless you have ordered a product with a lead time, you will be emailed to inform you of this.
You are responsible for any VAT, tariff, duty, import taxes, handling fees, brokerage charges, customs clearance charges required by your country for importing consumer goods. There is no way for us, Cool Performance Ltd to predict your country’s customs/fee habits.
Invoices and further information may be required by your local customs office or from our courier, If you decide not to pay the import costs required by your customs – we cannot issue any refunds on your order.
Our shipping system is automated, and we will not falsify customs forms. Documentation will accurately describe the contents and cost of your order. We will not mark orders as “gift”, “sample”, “educational” or show reduced value. Cool Performance Ltd make best efforts to follow rules, regulations and laws locally and worldwide.
UK Shipping
Orders sent in the UK are dispatched via local providers. You can select your shipping option at the checkout page. Click the ‘Estimate Shipping’ button in the shopping cart to view the shipping cost options for your order.
UK Delivery Times
- Local UK Delivery : 1 Working Day
If order has not been received within these times, please contact us. For international orders it sometimes happens that local post office in destination country holds goods without notifying either the customer or us. In this case, it may be necessary to contact your local post service of courier depot for more information.
VAT Information
Our website will automatically apply the correct VAT rules to your purchase during the checkout stages.
Returns
Please inform us within 14 days from the date you received it if you wish to return an item. You will then have a further 14 days to return the goods once we have been informed. To be eligible for a return your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will notify you that we have received your returned item. We will immediately notify you on the status of your refund. If your return is reasonable, we will initiate a refund. Refunds will be less shipping costs and subject to a 20% handling charge for customers outside the United Kingdom. For international refunds we will issue the refund in GBP so what your receive will vary subject to the exchange rate at the time.
Repairs/Replacements
If you discover a fault with your item please contact us and we will be happy to provide a replacement or repair the item free of charge. For replacements we will need the original item back for assessment before the replacement can be shipped.
Receiving an Incorrect Item
We do check each order prior to dispatch however mistakes do happen. If you receive an item you didn’t order we will ship the correct item to you immediately and we will come to an arrangement on how to retrieve the incorrect item.
Shipping
You the customer will be responsible for paying your own shipping costs for returning your item. We also recommend the item is well packaged and insured as any damage caused by the courier or postal service you have used is not our responsibility and will be accessed on arrival.
For our Formula, GT and E-Sport Simulator, these must be sent back to us in the original crates they are delivered in. If you require a new crate please email us on info@coolperformance.com. We advise all simulator crates are insured to the invoice value as we cannot refund the goods until they are back at our workshop.
Contact Us
If you have any questions on how to return your item to us, please contact us.