Returns and Refunds

All Cool Performance simulators are made to order. As such, we offer a limited refund policy which reflects the bespoke nature of each build.

Refund Eligibility:

- Requests must be made within 14 days of delivery

Partial Refund Structure:

- Non-Custom Simulators: Eligible for a 50% refund of total cost
- Custom Simulators (including personalised specifications, finishes, or branding): Due to the bespoke nature of these builds, custom simulators are not eligible for a standard

Refund Policy

- Refunds are not available beyond 14 days unless related to a verified warranty/quality issue

Return Conditions:

- Simulators must be returned in original, unused condition, free from signs of wear or damage
- The simulator will be inspected by our technical team at the point of collection- Shipping/customs chargers may also apply and will be deducted further from the final refund amount

Order Cancellations

To request a cancellation, please email info@coolperformance.com as soon as possible our team will confirm the status and process your request accordingly.

Statutory Rights

This returns policy is in addition to your statutory rights under applicable consumer protection legislation.